- Last updated: 23 September 2026
1. Introduction
7Day Junk Ltd, trading as 7 Day Junk Removals (“we”, “us”, “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
visit our website;
request a quotation;
contact us by telephone, email or WhatsApp;
arrange or use our rubbish removal and clearance services;
communicate with us about an existing or potential service; or
otherwise interact with us in connection with our business.
This Privacy Policy is intended to explain our privacy practices in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR) and other applicable UK data protection and privacy legislation.
Please read this Privacy Policy carefully. It explains your rights and how you can contact us if you have any questions or concerns.
2. Who We Are
The data controller responsible for your personal information is:
7Day Junk Ltd
Company registration number: 12930983
Registered office: 156 Lordship Lane, London, SE22 8HB
Trading as: 7 Day Junk Removals
Email: hello@7dayjunkremovals.co.uk
Telephone: 0800 246 5189
Website: 7dayjunkremovals.co.uk
For data protection purposes, 7Day Junk Ltd determines how and why your personal information is processed, except where a third party processes information independently as its own data controller.
3. Personal Information We Collect
The personal information we collect depends on how you interact with us.
Information you provide directly
When you contact us or request a quotation, we may collect:
first name and last name;
email address;
telephone number;
preferred or requested collection date;
details of the rubbish, items or waste you want removed;
information about the property or location relevant to the collection;
messages and other information you provide to us;
photographs or other images you choose to upload;
information provided during telephone, email or WhatsApp conversations;
information necessary to arrange, provide or manage our services; and
information you provide when making an enquiry, complaint or other request.
Our website currently provides a quotation/contact form that includes fields for your name, email address, telephone number, requested date, image upload and message.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on your device and your cookie choices.
This may include:
IP address;
browser and device information;
operating system;
approximate location derived from technical information;
pages viewed;
interactions with the website;
referring website or source;
dates and times of visits; and
information relating to cookies and similar technologies.
We do not use this information to identify you personally unless it is reasonably necessary to do so for a particular purpose.
4. How We Collect Personal Information
We may collect personal information:
through our website and quotation forms;
when you telephone us;
when you email us;
when you contact us through WhatsApp;
when you communicate with us through other channels;
when you arrange or receive our services;
when you provide information during a quotation or booking;
when you provide photographs or other documents;
through cookies and similar technologies;
through third-party website services that you interact with; and
from publicly available sources where reasonably necessary for our business purposes.
We may also receive information from another person acting on your behalf, for example a landlord, property manager, business representative or other authorised person arranging a collection.
5. How We Use Your Personal Information
We may use personal information for the following purposes:
Providing quotations and services
We may use your information to:
respond to enquiries;
assess your removal or clearance requirements;
provide quotations or estimates;
arrange collection dates and times;
communicate with you about your booking;
provide rubbish removal, clearance and related services;
manage customer accounts and records;
deal with queries, changes or cancellations; and
provide customer support.
Business administration
We may use information to:
maintain appropriate business and customer records;
manage invoices and payments;
keep records of communications;
deal with complaints and disputes;
protect our business, customers, staff and property;
prevent fraud, misuse or other unlawful activity;
maintain the security of our systems and website; and
comply with our legal and regulatory obligations.
Website operation and improvement
We may use technical and website information to:
operate and maintain our website;
improve website functionality and performance;
understand how visitors use our website;
troubleshoot technical problems;
maintain website security; and
manage cookies and similar technologies in accordance with your choices.
Reviews and feedback
Where you provide feedback or a review, we may use it for customer-service and business purposes in accordance with the terms under which the review was provided.
Our website also displays third-party review content, including Google Reviews through a third-party service.
6. Lawful Bases for Processing
Under the UK GDPR, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases.
Contract
We may process your information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
For example, this may include providing a quotation, arranging a collection and providing our services.
Legal obligation
We may process your information where necessary to comply with a legal or regulatory obligation.
This may include maintaining records required for accounting, taxation, regulatory, legal or other compliance purposes.
Legitimate interests
We may process information where it is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.
Our legitimate interests may include:
operating and managing our business;
communicating with customers and prospective customers;
improving our services;
maintaining website and information security;
preventing fraud or misuse;
managing complaints and disputes;
maintaining appropriate business records; and
protecting our legal rights and interests.
Where we rely on legitimate interests, we consider the impact of the processing on individuals and take appropriate steps to ensure that their rights are respected.
Consent
Where required by law, we may rely on your consent.
For example, consent may be required for certain non-essential cookies or similar technologies and certain forms of electronic marketing.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
7. Telephone, Email and WhatsApp Communications
If you contact us by telephone, email or WhatsApp, we may process the information you provide to respond to your enquiry, provide a quotation, arrange or manage a collection, provide customer support or otherwise communicate with you about our services.
We may keep records of relevant communications where reasonably necessary for business administration, customer service, legal, contractual or dispute-resolution purposes.
WhatsApp is operated by a third party. If you choose to communicate with us through WhatsApp, WhatsApp may process information in accordance with its own privacy policies and terms.
You should avoid sending highly sensitive or unnecessary personal information through WhatsApp, email or other ordinary communication channels.
8. Photographs and Image Uploads
Our website allows you to upload photographs when requesting a quotation.
Photographs may show rubbish, furniture, gardens, rooms, buildings, vehicles or other property. Depending on what you upload, photographs may also incidentally contain personal information, such as people, addresses, documents, vehicle registration numbers or other identifiable information.
We use photographs primarily to:
understand the items or waste requiring removal;
assess the size or nature of a job;
prepare or verify a quotation;
plan the appropriate collection;
communicate with you about the requested service; and
keep appropriate records relating to a quotation or service.
Please only upload photographs that are reasonably necessary for your enquiry.
Where possible, you should avoid including unnecessary personal information, documents, faces, financial information or other sensitive information in photographs.
If photographs contain location metadata or other embedded information, that information may also be processed depending on how the image is stored or transmitted.
9. Cookies and Similar Technologies
We use cookies and similar technologies on our website to help provide, maintain and improve our website and its functionality.
These technologies may store or access information on your device and may process information such as browsing behaviour, device information, preferences or unique identifiers.
Our website uses a cookie-consent mechanism that provides controls for different categories of technology, including:
Functional technologies;
Preferences technologies;
Statistics technologies; and
Marketing technologies.
Functional technologies may be necessary for the website or a particular service to operate.
Preference, statistics and marketing technologies may involve additional processing and, where required by law, will only be used after the appropriate consent has been obtained.
Where consent is required, you can accept or reject optional technologies through our cookie-consent controls. You can also change or withdraw your choices where the consent mechanism allows this.
If you reject or withdraw consent for optional technologies, some website features or functions may be affected.
The technologies used on our website may change over time as we add, remove or update functionality. The cookie-consent mechanism may provide additional information about the technologies in use and their purposes.
10. Third-Party Services
Our website uses certain third-party services to provide functionality, operate the website and support our business.
These may include services relating to:
website hosting and technical infrastructure;
website security;
email and communications;
WhatsApp communications;
Google Maps and related mapping services;
customer reviews;
cookie-consent management;
website statistics or analytics, where enabled; and
other services required to operate particular website features.
Google Maps
Our website provides links to Google Maps to help visitors locate our business.
If you interact with Google Maps or follow a Google Maps link, Google may process information in accordance with its own privacy policy and applicable terms.
Google Reviews and Trustindex
Our website displays customer review content originating from or associated with Google Reviews using a third-party review service, including Trustindex.
When you interact with such third-party content, the relevant provider may process information in accordance with its own privacy policy and terms.
Our website provides a WhatsApp contact facility. If you choose to use WhatsApp, information relating to your interaction may be processed by WhatsApp in accordance with its own privacy policy and terms.
We do not control how third-party providers process information under their own independent privacy policies.
11. Sharing Your Personal Information
We may share personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include sharing information with:
employees, workers and contractors who need the information to provide our services;
service providers that support our website, IT systems, communications or business operations;
website hosting and technical service providers;
professional advisers such as accountants, solicitors or insurers where appropriate;
payment or financial service providers where applicable;
regulators, public authorities, law enforcement agencies or courts where we are legally required or permitted to do so;
insurers where necessary in connection with a claim or incident; and
third parties where necessary to establish, exercise or defend our legal rights.
We do not sell your personal information.
We only share personal information where we consider there to be an appropriate legal basis and where reasonably necessary for the relevant purpose.
12. International Transfers
Some third-party service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.
Depending on the circumstances, safeguards may include:
an adequacy decision or regulations;
appropriate contractual protections;
the UK International Data Transfer Agreement;
the UK Addendum to applicable standard contractual clauses; or
another lawful transfer mechanism permitted by applicable law.
13. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, unless we are required or permitted by law to retain it for longer.
The retention period will depend on the nature of the information and why we hold it.
For example:
enquiry and quotation information may be retained for a reasonable period after the enquiry has ended;
customer and service records may be retained for as long as reasonably necessary for service administration and legal or accounting purposes;
financial and accounting records may be retained for periods required by applicable law;
communications may be retained where reasonably necessary for customer service, dispute resolution or legal purposes; and
information processed for marketing purposes will be retained in accordance with applicable requirements and your marketing preferences.
When personal information is no longer required, we will take reasonable steps to securely delete it or anonymise it.
14. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against:
unauthorised access;
accidental loss;
destruction;
misuse;
alteration; and
unauthorised disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
You should therefore take reasonable care when sending personal information to us, particularly through email, messaging services or online forms.
15. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
access your personal information;
correct inaccurate or incomplete information;
request erasure of your personal information in certain circumstances;
restrict processing in certain circumstances;
object to certain processing, including processing based on legitimate interests;
data portability in certain circumstances;
withdraw consent where processing is based on consent; and
make a complaint to the Information Commissioner’s Office.
These rights are not absolute and may be subject to legal conditions and exemptions.
If you wish to exercise a right, please contact us using the details in Section 22.
We may need to request information from you to verify your identity before dealing with a request.
We will normally respond to a valid data protection request within the period required by applicable law.
16. Marketing
We may contact existing or prospective customers about our services where permitted by applicable law.
Where consent is required for electronic marketing, we will seek the appropriate consent.
Where applicable law permits us to send certain marketing communications without separate consent, we will provide an appropriate opportunity to object or opt out.
You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe mechanism provided in the relevant communication.
Withdrawing marketing consent or opting out of marketing will not affect communications that are necessary for an existing quotation, booking, contract, service or other legitimate business purpose.
17. Children’s Privacy
Our services and website are not directed specifically at children.
We do not knowingly collect personal information from children where it is not reasonably necessary for the provision of our services.
If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can consider the appropriate action.
18. Third-Party Websites and Links
Our website may contain links to third-party websites or services, including services such as Google Maps, WhatsApp and external review platforms.
We are not responsible for the privacy practices, security or content of third-party websites.
When you leave our website or interact directly with a third-party service, that provider’s own privacy policy and terms may apply.
We recommend reviewing the relevant third party’s privacy information before providing personal information to them.
19. Embedded and Third-Party Content
Our website may display or use content supplied by third parties, including review content, images, maps, links and other website functionality.
Third-party content may cause the relevant provider to receive technical information about your device or interaction with the content.
Where applicable, third-party providers may use cookies or similar technologies subject to your consent and their own privacy policies.
20. Complaints
If you have a concern about the way we have handled your personal information, please contact us first using the details in Section 22 so that we have an opportunity to investigate and resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK’s independent supervisory authority for data protection.
You can find information about making a complaint on the ICO’s website.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
changes to our business;
changes to our website;
changes to the services or technologies we use;
changes in applicable law or regulatory guidance; or
improvements to our privacy practices.
The latest version will be published on our website with the date it was last updated.
We recommend checking this page periodically for any changes.
22. Contact Us
If you have any questions about this Privacy Policy, want to exercise your data protection rights, or have a concern about how we process your personal information, please contact us:
7Day Junk Ltd
156 Lordship Lane
London
SE22 8HB
United Kingdom
Email: hello@7dayjunkremovals.co.uk
Telephone: 0800 246 5189
Company registration number: 12930983
Last updated: 23 September 2026